Application Management Services
Seamless Support
Our mission is to make the support and maintenance of SAP business technology a seamless part of your operations and to provide you with a user-friendly environment so you can focus on what you do best… business.
LinkTech provides SAP Enterprise Support through its AMS Delivery & Innovation Center certified as a SAP Center of Excellence. Our Nearshore services portfolio includes cost-effective SAP support, maintenance, and enhancement services tailored to your business needs, all with full visibility to you and your organization.
- On-Demand Coverage (Time and Materials): Multiple resources available for solving specific issues or meeting on-the-spot requirements according to SLAs previously agreed with each customer as timely project support. e.g. implementations, upgrades, migrations, enhancements to your SAP platform, or specific training.
- Full Coverage (Monthly/Annual Support Contracts): Dedicated resources available for maintaining customer’s SAP business software on a daily basis, e.g. system monitoring, updates, and user support and training.
The Nearshore Service Model
Our service model was created with SME customer needs top of mind. It consists of squads dedicated to the most common SAP modules (FI, MM, SD, PP, ABAP, Basis) and SAP UX, and S/4HANA. A squad is not just experienced in a particular SAP module but assigned to a small group of customers according to a particular industry or need (e.g. customized development).
This customized model provides the customer with the optimum support; the LinkTech squad knows your company, your SAP processes, application infrastructure, and your staff so they operate as an extension of the your in-house team…
at the rate of an offshore team.