SAP Enterprise Support
Are you paying 22% in SAP Enterprise Support and would you like to know how to make the most of it?
Are you paying 22% in SAP Enterprise Support and would you like to know how to make the most of it? SAP Enterprise Support provides a series of services that help keep your operating environments in optimal conditions, provides your team with training and constant updates, as well as allowing access to innovative SAP processes.
The services to which you are entitled to be an Enterprise Support client can be maximized with the experience and services that Linktech Gold Partner of SAP can offer you. For more than ten years, Linktech has supported its clients to optimally maintain their environments to help them achieve their goals and objectives.
These are the SAP Enterprise Support services that you can have:
- Early Watch Alert monthly report
- Report, follow-up and solution of incidents N1 and N2
- Report and follow up on incidents N3 with SAP
- Programming of any of the 16 Technical Quality Checks available.
- Access to the latest updates through Linktech Solman.
- Access to the different help and support portals that SAP offers.
- Access to documentation of best operating practices.
- Report, follow-up and solution to incidents.
- License Audits.
- 24×7 support for critical incidents.
- Access to SAP Notes.
Linktech offers you additional scheduled services available:
- Performing an annual license pre-audit.
- Analysis and interpretation of the EWA in conjunction with the client and advice on the findings.
- One (1) monthly advisory hour in the use of SAP Solution Manager.
- Maintenance of SAP Router and Remote Connection.
- Management of Total Quality Check services directly performed by the SAP team.
- One (1) hour per month with access to our BASIS team regarding advice on SAP Enterprise Support products and services.