The hotel industry and technology: Knowing the customer better.
The high turnover in trends and especially the current interference that exists on the part of companies towards technology is significantly raising the hotel market. It is important to highlight the specific needs and wishes of the client, such as payment methods, customer requirements per room, travel forecasts, inventories according to what is most consumed, etc. For all this, having an accurate and automated database is a great help, especially if the company seeks to expand and go for new challenges.
In Linktech we have developed a qualified SAP solution for the hotel industry that allows us to face the main challenges and key processes in the industry.
Link4 Hospitality is an ERP solution developed on SAP S/4 HANA that facilitates the demands of the supply chain, the impulse of traffic and the analysis of the behavior of the clients; streamlines the decision making – with business intelligence tools – in real time processing large volumes of information in reduced times.
Our business management solution helps companies to:
- Have predictive analysis.
- Manage offers in real time.
- Interact in digital and social media.
- Analyze the client through large volumes of specific data.
- Integrate all internal processes of the company.
We connect hotel companies, whether medium or corporate, with state-of-the-art SAP S/4HANA technology solutions so that all their productive and administrative processes are more efficient, transparent and simple.
CREATE CLOSE LOYALTY WITH THE CUSTOMER, WITH CUSTOMER INSIGHTS AT YOUR FINGERTIPS .
Know the behavior and needs of the consumer. Offer the best services and products according to the needs of each client.
Inventory levels, verification of availability, expiration dates and obsolescence of products.
PREVENTIVE AND CORRECTIVE MAINTENANCE OF ASSETS
Know the control and knowledge of operating costs for the maintenance of real estate and hotel equipment. Integrate a correct statement of income and advance planning for the execution of maintenance.
MANAGE CONSUMABLE SERVICES (FOOD AND DRINKS)
Operation of restaurants, bars, food, beverages and amenities storage.
CONTROL WAREHOUSES AND HOUSEKEEPER
Handling of the necessary supplies for the operation, linens, bedding, uniforms, etc. Control and distribution of requisitions to the consumption centers identified in each area of operation of the hotel.